Returns & Exchanges

At Urth, we are committed to high-performance technology and offer a 30-day window for returns or exchanges on all electronic hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Hardware

Securely pack your device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.

3

Ship Your Package

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our technicians verify the device's condition and functionality, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing